FAQs


Shipping

Answer

Think of it as a reservation for the next month. You're getting yourself in line to some of the best compliant items out there that may have fallen under the radar. So, all reservations made in the month prior will be shipped out between the 1st-3rd of the next month. For example - you place an order on July 3rd, we will be shipping it on August 1st. If you place it on July 31st, we will still ship it on August 1st.

Answer

$0.00 Shipping is always FREE!

Answer

U.S. and Canada... eh?!

Answer

Please email melanie@thewholebox.com and we'll figure out what happened. Note that if your package was unclaimed or returned to us and the listed address was correct, we charge a $10 fee to ship the box to your address again. Additionally, if your box was lost or stolen during transit, we will not be able to replace it.

What is the Whole Box

Answer

The Whole Box is filled with 5-7 gluten free, sugar free, soy free, dairy free items. We try our best to make everything full-size.

Answer

No.. that's all part of the fun! We want you to try new things, you never know if you like something till' you try it!

Cancellation Policy

Answer

Yes, we would be very sad to see you go, but you can certainly cancel anytime, but if you've already been billed for the current month (rebills occur on the 15th), that cancellation will be effective starting the next month. If you are requesting a refund, there is a 3-day grace period after you have been charged.

Gifting

Answer

Sure! Click here to view our gifting page! Be sure to leave a note to the person in the note section, the note will be placed in the box!

Credit Card Charging Policy

Answer

You'll be billed immediately for your 1st purchase and then again on the 15th of every month for future boxes. Our billing cycle begins on the 1st and ends on the 31st. This means that, for example, purchases between September 1st through September 30th will receive an October box during the second week of October.

Please note that for quarterly and yearly upfront subscription packages, you will be billed for the full amount immediately after you sign up. Additionally, once the last box in your package has shipped, your subscription will be renewed and you will be billed again on the 15th of the following month for that same full amount.